The claims administrator — often called the adjuster — is the person managing your claim for the insurer or employer. Clear, documented communication keeps your claim moving and gives you a record if something is disputed. WorkAid never contacts them for you; you stay in control of every message.
Know who you're dealing with
Find the name, phone number, and email of the claims administrator assigned to your claim, and keep it handy. Your benefit notices usually list this.
Keep it factual, and in writing where you can
Stick to facts: what happened, what you need, and what you were told. When something important is agreed to by phone, follow up in writing so there's a record.
You don't need to have every answer. It's perfectly fine to ask what a notice means or what the next step is.
Log every contact
After each call or message, note the date, who you spoke with, what you asked for, what they promised, and any follow-up date. A simple, consistent log is one of the most useful things you can keep.
For each contact, record:
- The date and how you reached them (call, email, letter)
- Who you spoke with
- What you requested
- What they promised, and any date they gave
- The follow-up date you're waiting on
Primary sources
Official California resources — go to these for the authoritative details:
Keep it all in one place.
WorkAid gives you a private, living claim file to track payments, dates, documents, treatment, and communication — all in one place, under your control.
This guide is general information about the California workers' compensation process, not legal or medical advice. Individual claims vary. WorkAid is not a law firm, is not a medical provider, and does not represent you. For decisions about your claim, rely on your own official notices and, where needed, a qualified professional.